Contact Us

Contact us anytime! Our Customer Services team are here to help.

If you are contacting us by email, we aim to respond within 24 hours, however, in busier periods it may take a little longer. For any urgent queries, please give us a call and we'll be able to help you straight away. All information will be processed in accordance with our Privacy Notice.

 

By Phone:

03 6273 7227 (Japanese & English)

By Email: 

日本語での対応をご希望のお客様
Also for english customer
jpn.cs@gwplc.com

By Mail:

Name
Japanese Customer Service
Address 1
1-1, Games Workshop BLDG 4F
Address 2
Kanda Jinbocho, Chiyoda-ku
City
Tokyo-to
Postcode
101-0051
Country
Japan

Our Customer Services department is equipped to handle any questions or problems you may have with an order or product. The phone lines are open:

  • Monday to Friday - 10.30am to 6.00pm (JST)
  • Saturday - Closed
  • Sunday - Closed

We are closed:

Japanese Bank Holidays and New Years Day.