Whatever the reason you can cancel or return any order to us for a full refund, or exchange it for something else. No quibbles and no funny handshakes required.
Just call our customer service team on 0115 91 40000 or email them on email@example.com and they will take care of this for you as quickly and simply as possible. Or you can visit one of our stores.
All we ask is the product still be in it's original packaging and you have your proof of purchase and we'll be happy to help.